This Privacy Brief explains how Coquet Camperway (“we”, “our”, “us”) collects, uses, and protects personal information under the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We act as Data Controller for the information you provide.
When you fill out a booking form, send us an email, or speak by phone, we collect only the data required to manage your hire—typically your name, contact details, driving licence number, and payment confirmation reference. No financial data such as full card numbers is stored on our systems; payments are processed by a certified third-party provider.
We process personal data to prepare hire agreements, confirm bookings, respond to enquiries, and comply with legal obligations related to road-use safety. Our lawful bases are Contract and Legal Obligation as defined by UK GDPR Article 6.
Records linked to completed hires are kept for six years to meet insurance and accounting requirements, after which they are securely deleted. General enquiry emails are purged within 12 months.
We share limited data only with entities necessary for the service: insurance partners, roadside-assistance networks, or public authorities if required by law. We do not sell or lease personal data to third parties for marketing.
Under UK GDPR you have the right to access, rectify, erase, restrict, or object to processing of your personal data. You may also request data portability. To exercise any of these rights, contact [email protected] and include proof of identity. You can complain to the Information Commissioner’s Office (ICO) if you believe your rights are infringed.
Digital records are stored on encrypted servers within the UK. Paper contracts are held in a locked office with controlled access. All staff receive regular data-protection training.
We do not transfer data outside the UK or EEA. Should such transfer ever occur, equivalent safeguards approved by the ICO will be applied.
Coquet Camperway
19 Chantry Place, Morpeth NE61 1PJ, England
Tel 441 670 945 382 | Email [email protected]
Last updated November 2025.